General Policy

At Pixel Criminals, we strive to provide high-quality design services to meet your needs. Our refund policy outlines the terms and conditions for our design subscription service and custom project service. Please read this policy carefully to understand your rights and obligations.

Subscription Service

• 14-Day Money Back Guarantee

  • Eligibility: The 14-day money-back guarantee is available only for first-time subscriptions. The 14 days are counted from the date of the first payment made by the client.

  • Refund Process: If you are unhappy with our work within the first 14 days, you may request a refund by contacting our support team at info@pixelcriminals.com. Refund requests must be made in writing and include the reason for dissatisfaction. Upon approval, we will refund your payment in full within 14 business days.

  • Limitations: This guarantee does not apply to subscription renewals or subsequent payments after the initial subscription period.

• Pausing Subscription

  • Notice Requirement: Clients wishing to pause their subscription must provide notice at least 5 business days before the next billing cycle.

  • Payment Schedule Adjustment: When a subscription is paused, we calculate the number of days left before the next payment and shift the payment schedule accordingly. Any remaining service days will be applied once the subscription is resumed.

  • Resumption of Services: Clients can resume their subscription at any time by notifying us. Services will continue from the paused point, and the billing cycle will resume based on the adjusted schedule.

    
    

• Cancelling Subscription

  • No Refund Policy: Clients can cancel their subscription at any time. We do not offer any refunds for cancelled subscriptions. Any payments already made for the current month will be retained.

  • Effective Date of Cancellation: Cancellation will take effect at the end of the current billing cycle. Clients will have access to services until the end of the paid period.

  
  

Custom Project Service

• Payment Terms

  • Initial Payment: For custom projects, clients are required to pay 50% of the project cost at the kickoff of the project.

  • Final Payment: The remaining 50% is due upon project completion, defined as the delivery of the final agreed-upon deliverables.

    
    

• No Refund Policy

  • Finality of Payments: We do not offer any refunds for custom projects. All payments made are final.

  • Quality Assurance: Clients are encouraged to provide feedback during the project timeline to ensure satisfaction with the progress and final deliverables. We will make reasonable efforts to address any concerns raised.

    
    

• Non-Payment

  • Enforcement: If clients fail to pay the remaining 50% at the end of the project, we reserve the right to retain ownership of all project deliverables and to pursue legal action to recover the due amount.

  • Legal Costs: Clients will be responsible for any legal fees and costs incurred by Pixel Criminals in pursuing the outstanding payment.

Additional Costs

Clients are responsible for all recurring hosting or third-party license costs associated with their projects. These costs are separate from Pixel Criminals’ service fees and will be billed directly to the client by the third-party providers.

Dispute Resolution

• Good Faith Efforts: In the event of a dispute regarding payments or service quality, clients agree to first engage in good faith negotiations with Pixel Criminals to resolve the issue.

• Arbitration Clause: Any disputes that cannot be resolved through good faith negotiations will be subject to binding arbitration under the rules of the London Court of International Arbitration (LCIA), located in London, UK. The arbitration shall be conducted in English.

Changes to This Policy

• Notice of Changes: We reserve the right to update this Refund Policy from time to time. We will notify clients of any significant changes by posting the updated policy on our website and notifying clients via email at least 30 days before the changes take effect.

• Acceptance of Changes: Continued use of our services after such changes will constitute your acceptance of the revised Refund Policy.

Contact Us

If you have any questions or concerns regarding our refund policy, please contact us at:

info@pixelcriminals.com

By using our services, you acknowledge that you have read, understood, and agreed to this Refund Policy.